Contact Us Today
Direct: (916) 933-4995
El Dorado Hills: 2201 Francisco Dr.
Ste 140-196, El Dorado Hills CA 95762
Folsom: 1750 Prairie City Rd.
Ste 130-251, Folsom CA 95630
How Do I Maintain My Rental Property?
Please refer to this detailed maintenance sheet.
How Do I Request Maintenance?
You can request maintenance by logging into the tenant portal. We will keep you updated on the status of the maintenance request and will be in contact for any scheduling purposes. You can also call our office or send an email, if you have a question or need immediate assistance. It is best not to leave messages on the agent’s cell phone, as the response may be delayed.
I Have A Maintenance Emergency
You can reach us 7 days a week by phone for any maintenance emergency you may have. You should be prepared to know the location of electric, gas and water shutoffs to prevent property damage until a service provider can respond.
How Do I Turn On The Utilities?
You will receive a document that will give all of the information needed to set up the utilities in your name as of the move in date.
Do I Need Renter’s Insurance?
Renter’s insurance to cover any damage caused by you to the rental property and your possessions is required for all single family homes and most multifamily. Ask your agent for further information.
When Is My Rent Due?
Your rent is always due on the first of the month and is late if not paid by the 3rd.
What Forms Of Payment Do You Accept?
We accept all forms of payments except cash. Please use our pay online option for quick processing of your rent. Click here to pay online.
How Do I Pay My Rent Online?
Instructions for registering for online payments can be found here.
Do I Need Approval To Paint?
Yes, all alterations to your rental unit will need to be approved by the owner. Please contact us for details.
My Lease Is Up, Do I Need To Give Notice?
Yes, you will need to give written notice per your lease agreement, which is generally at least 30 days.
Can I Move Out Early?
If you need to move out early, the full amount of the rent is still due until the end date of your rental agreement, or occupancy by another tenant, whichever comes first. If you are in a lease, there will be a lease termination fee, which is detailed in the lease agreement.
How Do I Get My Full Security Deposit Back?
The rental unit must be returned in the same condition as received, except for normal wear and tear. You will receive detailed cleaning instructions at the beginning and end of your tenancy. You will have the opportunity to have a pre-inspection, prior to your move out. If any repairs and/or cleaning are necessary after you have vacated the property, the charges will be deducted from the security deposit. Please refer to your rental agreement for additional details.
When Can I Expect My Security Deposit?
Your security deposit disposition will be done within 21 calendar days after you have officially vacated the unit, by turning over all keys and openers to the Agent.